Thank you for choosing to stay at The Payang Hotel. We strive to provide exceptional service and accommodations for our guests. In the event that you need to cancel your reservation or request a refund, please review our refund policy below:
- Cancellation Policy:
- Reservations cancelled [1] days or more prior to the scheduled arrival date will receive a refund of the deposit.
- Reservations cancelled within [2] days of the scheduled arrival date may be subject to a cancellation fee equal to one night’s stay or a percentage of the total booking amount.
- No-shows or early departures will be charged the full amount of the reservation.
- Refund Process:
- To request a refund, please contact our reservations team at [contact information] with your reservation details.
- Refunds will be issued to the original form of payment within [30] business days of the cancellation request.
- Please allow additional time for the refund to reflect in your account, depending on your bank or credit card provider.
- Exceptions:
- Refund requests for special promotions, discounted rates, or non-refundable bookings may be subject to different terms and conditions.
- In cases of force majeure events, such as natural disasters or government-imposed travel restrictions, we may offer flexible cancellation policies or credits for future stays instead of refunds.
- Changes to Reservations:
- Changes to reservations, including modifications to arrival or departure dates, may be subject to availability and additional charges.
- Please contact our reservations team as soon as possible to discuss any changes to your booking.
- Contact Us:
- If you have any questions or concerns about our refund policy or need assistance with your reservation, please contact our reservations team at enquiry@thepayang.com.
By making a reservation with The Payang Hotel, you agree to abide by the terms and conditions of our refund policy. We appreciate your understanding and cooperation.